Inewlife app (PuppyHum) uses a computerized reservation -confirmation -and reminder system. If the reservation cannot go ahead for whatever reason, the client should inform inewlife app 24 hours in advance to the booked appointment. This can be done by phone or by email. If the client fails to timely inform Inewlife app (PuppyHum), the treatment will be billed for the full 100%. If the client arrives later than the agreed time at Inewlife app (PuppyHum) , Inewlife app (PuppyHum) may shorten the treatment but at the original price.